hz88 bet Privacy Policy —
Your Data, Your Rights, Our Responsibility

hz88 bet is an online betting and casino platform serving users in Pakistan. We are committed to protecting the privacy of every user who interacts with our platform, whether they are browsing, registering, depositing PKR, placing bets, playing casino games, or contacting our support team.

This Privacy Policy sets out in clear, plain English exactly what personal data we collect about you, the reasons we collect and process it, who we share it with, how long we keep it, and the rights you have regarding your own data. We aim to be as transparent and straightforward as possible — because we believe you deserve to know exactly how your information is handled, not just be handed a document you can't read.

hz88 bet operates hz88bet.bet. All references to "the Platform" in this document refer to hz88bet.bet and all associated sub-pages, services, and features.

For the purposes of applicable data protection law, hz88 bet is the data controller responsible for your personal data collected through the Platform. As data controller, hz88 bet determines the purposes and means by which your personal data is processed.

If you have any questions or concerns about how hz88 bet processes your personal data, or if you wish to exercise any of your data rights (described in Section 10), please contact our Data Protection contact using the details in Section 15 of this policy.

hz88 bet collects personal data in the following categories, depending on how you use the Platform:

hz88 bet does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where age and identity verification requires confirmation that you are 18 years of age or older.

hz88 bet uses the personal data described above for the following purposes:

• Account management: To create, maintain, verify, and secure your hz88 bet account, including processing login sessions and password resets.
• Transaction processing: To accept, process, and record PKR deposits and withdrawals via Easypaisa, JazzCash, SadaPay, Raast, and other supported payment methods.
• Identity and age verification: To confirm that you are who you say you are, and that you meet the 18+ age requirement before permitting real-money activity.
• Anti-fraud and security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account creation, and other prohibited conduct described in our Terms & Conditions.
• Customer support: To respond to your queries, resolve disputes, and assist with account or payment issues raised via live chat, email, WhatsApp, or Telegram.
• Personalisation: To display account information, bet history, bonus offers, and game recommendations that are relevant to your preferences and activity on the Platform.
• Responsible gaming: To monitor account activity and flag patterns that may indicate problematic gambling behaviour, and to apply responsible gaming tools where appropriate.
• Legal compliance: To fulfil hz88 bet's obligations under applicable law, including record-keeping, regulatory reporting, and responding to lawful requests from authorities.
• Platform improvement: To analyse anonymised usage data for the purpose of improving the hz88 bet platform's features, performance, and user experience.

hz88 bet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contract between you and hz88 bet — including account creation, transaction processing, and support services.
• Legal obligation: Processing required to comply with applicable law, including anti-money laundering regulations, identity verification requirements, and regulatory reporting obligations.
• Legitimate interests: Processing undertaken for hz88 bet's legitimate business interests, including fraud prevention, platform security, and service improvement — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where you have given explicit consent for a specific processing activity, such as receiving marketing communications or allowing optional cookies. You may withdraw consent at any time by contacting our support team.

hz88 bet uses cookies and similar tracking technologies on the Platform. Cookies are small data files stored on your device that help the Platform function correctly and allow us to understand how users interact with it.

hz88 bet uses the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function. These include session management cookies that keep you logged into your hz88 bet account. These cannot be disabled without impairing Platform functionality.
• Performance and analytics cookies: Help hz88 bet understand how users navigate the Platform, which pages are visited most, and where errors occur. Data collected is aggregated and anonymised.
• Functional cookies: Remember your preferences, such as language settings and display preferences, to improve your experience across sessions.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to use the Platform, including maintaining your login session. hz88 bet does not use third-party advertising cookies.

hz88 bet shares your personal data only in the following limited circumstances:

• Payment processors: Easypaisa, JazzCash, SadaPay, Raast, and banking partners receive the financial data necessary to process your PKR deposits and withdrawals. These partners are contractually required to use your data solely for payment processing purposes.
• Identity verification services: Third-party KYC and age verification providers receive identity data as necessary to complete verification checks required before account withdrawal privileges are enabled.
• Fraud prevention agencies: hz88 bet may share data with fraud prevention and anti-money laundering screening services to protect the platform and its users.
• Legal and regulatory authorities: hz88 bet will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or in response to a valid legal demand.
• Platform service providers: Certain technical service providers (such as cloud hosting or communications infrastructure providers) may process data on hz88 bet's behalf under strict data processing agreements that prohibit independent use of the data.

In all cases where third parties process your data on hz88 bet's behalf, they do so under contractual obligations consistent with the standards described in this policy.

hz88 bet's primary operations are focused on Pakistan users. Where personal data is transferred to or processed in a jurisdiction outside Pakistan, hz88 bet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this policy.

Such safeguards may include contractual data protection clauses with the receiving party, compliance with recognised data protection frameworks, or other legal mechanisms that ensure equivalent data protection standards. If you would like further information about the specific safeguards applied to international transfers of your data, please contact us using the details in Section 15.

hz88 bet retains your personal data for the following periods, after which it is securely deleted or irreversibly anonymised:

• Account and identity data: Retained for the duration of your account's active period, plus a minimum of five years following account closure. This extended period is required for anti-money laundering compliance and legal record-keeping purposes.
• Financial transaction data: Retained for a minimum of five years from the date of each transaction, consistent with standard financial record-keeping obligations.
• Support communications: Retained for two years from the date of the last interaction, to enable us to reference prior contact when handling follow-up queries.
• Technical and usage data: Retained in anonymised or aggregated form for analytical purposes. Personally identifiable technical data is deleted within 12 months of collection.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever is earlier.

Where hz88 bet is required by law to retain data for a longer period, the legal requirement takes precedence over the periods stated above.

As a user of hz88 bet, you have the following rights with respect to your personal data. To exercise any of these rights, please submit a request to our support team using the contact details in Section 15:

• Right of access: You have the right to request a copy of the personal data hz88 bet holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data about you be corrected or updated.
• Right to erasure: You may request that hz88 bet delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (see Section 9).
• Right to restrict processing: You may request that hz88 bet restrict the processing of your data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data on grounds of legitimate interests, including profiling. hz88 bet will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

hz88 bet will respond to all valid data rights requests within 30 days. In complex cases, this period may be extended to 60 days, and we will notify you of any extension and the reasons for it.

hz88 bet employs age verification measures at the point of registration and during the KYC process to prevent access by minors. If hz88 bet becomes aware that personal data has been collected from an individual under the age of 18, we will delete that data promptly and permanently close any associated account.

If you are a parent or guardian and believe that a minor in your care may have registered with hz88 bet, please contact us immediately at the email address provided in Section 15 so that we can take appropriate action without delay.

hz88 bet implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• Encryption in transit: All data transmitted between your device and hz88 bet is encrypted using 256-bit TLS/SSL encryption.
• Encryption at rest: Sensitive personal and financial data stored on hz88 bet servers is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within hz88 bet is restricted on a strict need-to-know basis. Staff with access to personal data are trained in data protection obligations and are bound by confidentiality obligations.
• Regular security audits: hz88 bet conducts regular security assessments and penetration testing to identify and address vulnerabilities in the Platform's infrastructure.
• Incident response: hz88 bet maintains a data breach incident response procedure. In the event of a data breach that poses a risk to your rights and freedoms, hz88 bet will notify affected users and relevant authorities within the timeframes required by applicable law.

While hz88 bet takes all reasonable steps to protect your data, no data transmission over the internet or electronic storage system is entirely secure. We strongly recommend that you use a strong, unique password for your hz88 bet account and enable two-factor authentication from your account settings.

The hz88 bet platform does not include links to third-party websites other than those necessary for payment processing (such as Easypaisa or JazzCash redirect flows). Should any third-party links be present in communications from hz88 bet support, please note that hz88 bet is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policy of any external site you visit.

hz88 bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. Where changes are material — meaning they significantly affect how your data is used or the rights available to you — hz88 bet will notify registered users via email or an in-platform notice prior to the changes taking effect.

The "Last Updated" date at the top of this document will always reflect the date on which the current version took effect. We encourage you to review this page periodically to remain informed of how hz88 bet handles your personal data.

Your continued use of the Platform following any update to this Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any change, you should stop using the Platform and contact us to close your account.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how hz88 bet has handled your personal data, please get in touch:

• Email: [email protected] (plain text — this is not a clickable link)
• Live Chat: Available from your Account dashboard, 24 hours a day, 7 days a week
• WhatsApp & Telegram: Support channels active daily in English

hz88 bet will acknowledge all privacy-related enquiries within 72 hours and will endeavour to resolve or provide a substantive response within 30 days. Complex requests, such as full data subject access requests, may take up to 30 days from receipt of a valid, verified request.